Customer Help

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Product FAQs

Why built-in collars?

There are many reasons why you chould choose built-in collars

Safer - SlideLocks make for a safer gym experience, thanks to its great accessibility. SlideLocks get used more frequently than regular collars. Keeping the user and their surroundings safe

A little extra peace of mind - No more repurchasing collars that get broken or missing, the SlideLock will stay in one place. For good

Modern and sleek design - Award winning design made to be intuitive, functional and solid. As an added bonus, the SlideLock is extremely satisfying and fun to use

Tidier - The SlideLock being built in to the bar itself means you can keep your gym tidier with no more clips and collars lying around

User-friendly - Provides you with the most efficient and user friendly locking mechanism on the market. Lift, Slide, Lock

Seriously efficient workouts - Optimize your workout with faster supersets, dropsets and light-to-heavy exercises

Always there when you need them - Easier to secure plates more frequently for increased safety.

Durable and reliable - The Slidelocks will not get lost, broken or stolen like regular collars and clips

How should I care for my Gungnir products?

Our products are incredibly durable, but not maintenance free. Take a look at our Product Care Guideline in our refund policy for a detailed list of product care do's and don'ts here

What is the warranty for my Gungnir product?

Our products have different types of warranties. Check out the Gungnir of Norway General Warranty segment in our refund policy for details about warranty on every product.

What production methods and materials do we use?

We use a carefully selected high-strength steel that is both tough and ductile all at once, allowing us to have a long lasting and strong even with our SlideLock design. The high-end steel has been machined by advanced state-of-the-art CNC-machines. Our SlideLock is made of grade 5 titanium, which is incredibly strong and tough, and often used in aerospace and racecars.

Gungnir products are designed for sustainability and durability. Our highest priority is to ensure that the components and materials chosen to make our bars are of the highest quality, so that they may stand the test of time.

Will there be a gap between the SlideLock and the plates?

Yes, that can occur, but it will not affect the user experience. Normal collars will usually slide or move during the exercise, while the SlideLock won’t budge, keeping you safe all through the workout.


Where is the shipping information for my order?

We work hard to meet all orders as fast as possible. As soon as your order is ready and leaves our warehouse, you will receive shipping confirmation with a tracking number. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.

Kindly note that there may be short delays in shipping and delivering your order due to peak holiday shopping season and industry supply chain challenges.

Where do we ship?

We currently ship to the United States, Norway, Australia, Canada, Afghanistan, Åland Islands, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, British Indian Ocean Territory, Brunei, Bulgaria, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Maldives, Malta, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Myanmar (Burma), Nauru, Nepal, Netherlands, New Caledonia, New Zealand (16 of 17 regions), Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, Romania, Samoa, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Korea, Spain, Sri Lanka, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor-Leste, Tokelau, Tonga, Turkey, Turkmenistan, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Vietnam, Wallis & Futuna, Yemen and South Africa.

Will there be any extra VAT costs?

Local duties, import taxes or VAT may apply and be added on top of the product price.

US customers only
No local duties, import taxes or VAT for purchases from the US. Orders made from the US will not be subject to import taxes, duties or VAT. 

Import Tax & Duties
Orders from outside Norway will not include local duties, import taxes or VAT. Once the order has arrived at port there will be added costs for said local duties, import taxes or VAT that must be paid for by the importer of goods before the shipment can be released and delivered. These costs are not included in your shipping quote and they may vary from country to country. For more information about your local VAT and duties, please contact your local tax office.

When the tax has been paid, your shipment will then get released from customs and become available for delivery. If there are any issues with your shipment, please do not hesitate to contact FedEx and provide them with your order number, or contact us. 

For more information, follow this link for a list of VAT rates for all countries:

Updating Your Order

Can I cancel or edit my order?

Yes you can! Please contact us and we will help you with your cancellation or other requests.

Can I change my shipping address?

Absolutely. If you wish to have your shipping address edited, send us an email with the new address and we will change it as fast as possible. If you wish to change your shipping address after the order has been sent from our warehouses, please contact the shipping company handling your order shipment.

Refund & Return Policy

What is the return policy for international orders?

We offer a 14 days free return policy for all orders, read more about it here

How do I make a return or exchange?

If you are not happy with your product or if you have changed your mind within 14 days after delivery, please contact us and we will do our best to assist you with a return or compensation.

When can I expect my refund?

From the moment we have confirmed and initiated your refund, it may take 5-10 business days to receive. Once approved you'll receive an email notification of the refund.

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